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Returns & Exchange

Returns & Exchanges

We want your purchase to be perfect for you. 

We will happily accept returns within 14 business days after you receive your items. 

Refunds and exchanges will be processed within 24hours if receiving your items back. Refunds will be credited to your original payment method and can take a few days to finalise credits.

All items must be returned in original condition. Items must not be worn, washed or damaged and tags must still be attached to items.

Faulty items - we will process a full refund or replace faulty items once assessment is made. Please email request with photos of faultily items to hello@bysoho.com.au for assessment.

 

Please email all returns and exchange requests to:  hello@bysoho.com.au