Shipping & Delivery
SHIPPING & DELIVERY
**Please expect delays during COVID19
Free express Shipping for orders over $150.
Flat Rate Shipping $9.95 for orders under $150
*Express Shipping $15 for orders under $15 - *Please note Public Holidays and weekends may affect the delivery times.
All orders are shipped via Australia Post. If you have received a tracking number, be assured, it's on its way. If tracking comes up and details pending, it may not get scanned until it's on board for delivery to you.
Orders placed by 2pm are shipped same day where possible, orders made after this time, if we are not able to lodge them for same-day shipping they will be shipped the following day. (excludes weekends/Public Holidays)
You will receive a tracking number to track the item, please allow a couple of days for Australia post to update any tracking progress. If you haven't received one, check your junk mail and add us to your address book, firstname.lastname@example.org
If we do an after-hours lodgement via a post box, these items won't be scanned until they are processed at their depot either here or when they arrive at the interstae depot.
Please allow 3-10 working days, although we hope you have them as soon as possible.
We cannot be held responsible for any Australia Post delays.
Ballarat Pick Up - Select Pick Up Option at Checkout and Pick up from the By Soho Store at 209 Sturt St, Ballarat within 14 days. If you need longer please let us know.
INTERNATIONAL - We now offer delivery to NZ at a flat rate of $19.95 and USA/UK $29.95 flat rate. All country import taxes and charges if applicable for your country are payable by the customer.